Noticeboard

WE ARE CURRENTLY EXPERIENCING PROBLEMS WITH OUR PHONE LINE. IT MAY TAKE SLIGHTLY LONGER TO GET THROUGH TO US. WE APPRECIATE YOUR PATIENCE AND APPOLOGISE FOR THE INCONVENIENCE. WE ARE WORKING TO GET THE ISSUE RESOLVED. 22.02.24

WASTED APPOINTMENTS 

For the month ofNOVEMBER 2023 a total of 69 appointments were wasted at the surgery due to patients not cancelling their unwanted appointments. 

Please call us on 01746 710223 if you can no keep your appointment. This will allow us to offer the appointment to another patient who needs it. 

Due to the current outbreak we will be accepting repeat prescription requests via our email address claverley.medical@nhs.net. You can also post requests through our letter box if you wish.

Online booking of appointments have been suspended for the foreseeable future.

We are doing our bit to try and protect our most vulnerable patients.

Claverley surgery is now taking part in "GP First Extended Access". We now offer appointments outside of our usual opening hours. We are working alongside other surgeries in the surrounding areas that our patients can attend with a pre-booked appointment. See extended access tab on the right of the webpage for more details.

 

For test results please  phone the surgery after 2pm.

For medication queries please phone after 11am.

28 Day Repeat Prescribing

A 28 day repeat prescribing interval is recognised by the NHS as making the best possible balance between patient convenience, good medical practice and minimal drug wastage. Prescribing for shorter periods has been widely promoted across England. Research by the National Audit Office in 2007 has shown home and excess medicine stock values for patients prescribed a 28 day supply of a medicine to be one third less than those for patients receiving prescriptions to cover 56 days. In addition, a Bradford University Study concluded that the NHS cost of prescriptions issued for 56 days’ supply is greater than those for 28 days.

 

From 1st April 2020 the NHS Prescription Charge is £9.65

 

The NHS prescription charge is a contribution to the NHS; it is not a payment to the surgery or its dispensary and is not related to the cost of your medicines(s).

If you need 4 or more prescriptions in three months or 13 or more prescriptions a year, you could save money with a Prescription Prepayment Certificate.

We actively encourage our patients to consider this as it covers any prescription during this period of time, eg one off antibiotic prescriptions or creams etc. in addition to any regular repeat prescriptions.

Ask a member of the dispensary team for more details or visit www.nhs.uk/healthcosts

 

Average GP Earnings for 2014-2015

 

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

 

The average pay for GPs working at Claverley Medical Practice in the last financial year was £53,905 before tax and National Insurance.

 

This is for 1 full time GP, 3 part time GPs and 1 locum GP who worked in the practice for more than six months.

 

NAMED GP   

All of our patients now have an allocated NAMED GP.  This is a national requirement from NHS England. Dr Allen is the named GP for all patients registered with Claverley Surgery. Patients can still choose which GP they see at the surgery.

 The Practice now provides FREE SMS Text message reminders for appointments - please check that we have your correct mobile number (We do not send any patient identifiable information)

Statement of Intent - published 30 September 2014

111 GP OUT OF HOURS

The goverment has launched an out of hours service.

If you require medical assistance out of hours you will ring 111.

If you ring the surgery number 01746 710223 you will hear a message asking you to ring 111 (this is a free call)

Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 200% without text spilling off the screen
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Telephone: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

  • NVDA with Internet Explorer
  • NVDA with Google Chrome
  • NVDA with Firefox
  • NVDA with Edge
  • NVDA with Safari
  • JAWS with Internet Explorer
  • JAWS with Google Chrome
  • JAWS with Firefox
  • JAWS with Edge
  • JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

  • Google Chrome (versions in support)
  • Mozilla Firefox (versions in support)
  • Internet Explorer (version 10 and above)
  • Microsoft Edge (versions in support)
  • Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • JavaScript

UserWay accessibility Widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

  • Increase Text Size
  • Stop Animations
  • Tooltips
  • Convert to Accessible Fonts
  • Highlight Links
  • Larger Cursor
  • Reading Guide
  • Dark Mode
  • Light Mode
  • Invert Colours
  • Text Spacing
  • Colour Desaturation

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

  • The structure of all the pages throughout the site may affect users using assistive technology and keyboard navigation.
  • The text will not reflow in a single column when you change the size of the browser window.
  • You cannot modify the line height or spacing of text.
  • Some form elements are missing descriptions.
  • Some elements may be missing keyboard focus.
  • You cannot skip to the main content when using a screen reader.
  • Some links identified only by colour.
  • Some link text is used for multiple different destinations.
  • Colour contrast in some areas is insufficient.
  • Some image links are missing alternative text.
  • Heading is missing text in some areas.
  • Some heading elements are not consistent.
  • An iFrame used on the site is missing a title.
  • HTML tags are used to format text in some places.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing. 

This statement was prepared on 16th February 2024. It was last reviewed on 16th February 2024 by My Surgery Website. We tested the home page and 10 random pages. Next review due 30th December 2024 by My Surgery Website

Accessible features we test manually

  • manual check against the W3C validator
  • examining microdata markup and alt text using special tools
  • checking content in a text-only browser
  • using screen readers to read text aloud
  • using disability simulation tools to browse the website

Accessible features we test using third party tools

Axe: Web Accessibility Testing

Site Improve Accessibility Checker

WAVE Web Accessibility Evaluation Tool

 
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